We provide one-stop service to our customers, which is a key part of our quality system. Tell us what you need, we realize it for you. The following items, not limited to them, fall into our services:

1.Warranty & Spare

We provide at least one year warranty for all our products. For the customers who don't need the warranty, we offer the spare (spare units or parts) for them.

2. Trouble-shooting & Technical Support

For all our sold products, we provide the trouble-shooting and technical support if necessary. When you can not well operate the unit or need professional help, please feel free to contact us. We are ready for serving you. Please view the Contact Univel page for contact details.

3. Sourcing Service

We provide the sourcing service for our customers. If you have been in business with us and need the products currently unavailable or not falling into the scope of our business, we would like to help you to source them in China and ship them together with what you buy from us in order to save your purchasing cost. We promise the good quality and the competitive price of the sourced goods. Surpassing your expectation is always what we are seeking for.

4.Product design and selection (OEM & ODM)

Buyers who face strict time to market and want to lower cost can use our pre-designed and time-tested OEM products with minimal changes. Large clients with sophisticated product and design requirement can use our additional ODM services to meet their needs.